CUSTOMER CARE & POLICIES

Returns and Refund Policy

We craft every candle with meticulous care. If you ever have a concern with your order, here is our transparent return and refund process.

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STEP 1

Return Process

To initiate a return, please contact our team at Hello@yashora.com with your order number and reason for return.

💡 Once your return is approved, you will receive instructions on how to send your item back to us.

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STEP 2

Customers are responsible for return shipping costs unless the item is defective or damaged.

We recommend using a trackable shipping service as we cannot guarantee that we will receive your returned item.

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STEP 3

✦ Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
✦ If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Our customer care team is available via Email & WhatsApp to assist you promptly.